Shipping Policy

We are happy to offer a variety of shipping methods. Upon confirmation and payment, your order will be processed and shipped in accordance with our shipping policy below. Please read our shipping policy and email us at hello@coolvio.com or call +1 442 266 5846 with any questions.

Please Note:

  • Business days do not include Saturday or Sunday
  • Orders are not processed on Saturday, Sunday or Holidays
  • Different shipping methods are available based on the delivery location. Each shipping method has its own restrictions and charges that will be applied to your order
  • Some orders cannot be shipped to P.O. Boxes or military addresses
Domestic Shipments

(Destinations Within The USA)

Free

USPS First Class Mail (Typically 3–7 Business Days)
7:00 AM EST Processing Cutoff
Ships On Monday — Thursday

  • Available on all shipments with destinations in any of the 48 contiguous United States — Alaska, Hawaii, and Puerto Rico are not included.
  • We process and ship orders for Free USPS Mail on Monday — Thursday only.
  • Orders received before 7AM EST Monday — Thursday will be processed and shipped the same day.
  • Orders received after 7:00 AM EST Monday — Wednesday will be processed and shipped the next business day.
  • Orders received after 7:00 AM EST on Thursday —Sunday will be processed and shipped on the following Monday.
  • Orders placed using Free USPS First Class Mail are typically delivered within 3—7 business days.

Expedited — Fees Apply

If you want your shipment sooner than the Free USPS Mail option we provide, we also offer the following expedited domestic shipping options, fees apply.

USPS Priority Mail (Typically 1–3 business days)
2:00 PM EST Processing Cutoff
Ships on Monday — Friday

  • We process and ship orders for USPS Priority Mail on Monday — Friday.
    • Orders received before 2:00 PM EST Monday — Friday will be processed and shipped the same day.
  • Orders received after 2:00 PM EST Monday — Friday will be processed and shipped the next business day.
  • Orders placed using USPS riority Mail are typically delivered within 1—3 business days.

UPS 3—Day (Typically 1–3 business days)
2:00 PM EST Processing Cutoff
Ships on Monday — Friday

  • We process and ship orders for UPS 3–Day on Monday — Friday.
  • Orders received before 2:00 PM EST Monday — Friday will be processed and shipped the same day.
  • Orders received after 2:00 PM EST Monday — Friday will be processed and shipped the next business day.
  • Orders placed using UPS 3—Day are typically delivered within 1—3 business days.
International Shipments

(Destinations outside the USA)

Typically 1—3 business days
2:00 PM EST Processing Cutoff
Ships on Monday — Friday

  • We process and ship international orders on Monday — Friday.
  • Orders received before 2:00 PM EST Monday — Friday will be processed and shipped the same day.
  • Orders received after 2:00 PM EST Monday — Friday will be processed and shipped the next business day.
  • UPS Worldwide Saver®: Delivery is guaranteed on the next business day to Canada and for documents to Mexico, the second business day to Europe and Latin America and within two to three business days to Asia. Rates include door-to-door delivery with routine, in-house, customs clearance by UPS Supply Chain Solutions.
  • UPS Worldwide Express®: Delivery is guaranteed on the next business day to Canada, the second business day to Europe and Latin America and within two to three business days to Asia.

International Taxes and Duties

6/29/2021 Update: Please Note: As we are a United States based business, we do not charge EU VAT at checkout. You may be charged VAT at Customs upon package arrival to EU.

All international shipments are subject to duties, taxes, and clearing by your government. Customers are fully responsible for paying all of these costs. here are no refunds or replacements for refused or abandoned international shipments.

Shipping Confirmation

Once your order has been processed and shipped, you will receive a confirmation email that includes your order details and tracking information. The tracking information will allow you to easily monitor your package and estimated delivery date. Non-deliverable, refused or unclaimed orders, lost orders due to an incorrect shipping address will not be replaced or refunded. There are no refunds or replacements for refused or abandoned International shipments. If your package does not show up, or arrives damaged, please contact us at hello@coolvio.com.

Shipping Delays

We will do our best to assist our customers if shipping delays should occur due to issues with the carrier or customs. If this happens to your parcel, we apologize for this in advance. Once it reaches the carrier or customs, the shipping process is unfortunately out of our control.

Order Cancellation

In order to meet our guaranteed delivery dates, we try to process and package orders very quickly. Once we start processing your order, we are unable to change or cancel your order.